Last Updated: November 3, 2026
Effective Date: Upon Publication
THIS NOTICE DESCRIBES HOW INFORMATION ABOUT YOU, INCLUDING YOUR MEDICAL AND SUBSTANCE USE DISORDER TREATMENT INFORMATION, MAY BE USED AND DISCLOSED, AND HOW YOU CAN ACCESS THAT INFORMATION. PLEASE REVIEW IT CAREFULLY.
Freedom Recovery (“we,” “our,” or “us”) is committed to protecting the privacy, security, and confidentiality of individuals who visit our website, inquire about treatment, or receive our services.
This Privacy Policy and Notice of Privacy Practices explains how we collect, use, maintain, protect, and disclose personal information and protected health information in connection with our addiction treatment services and website, https://freedomrecovery.us/.
Our privacy practices are designed to comply with applicable federal and Ohio privacy laws, including:
This notice applies to information maintained by Freedom Recovery in connection with treatment services and, where indicated, information collected through our website.
Certain protections described in this notice apply specifically to protected health information and substance use disorder treatment records. General website information may be subject to different legal requirements depending on the circumstances.
Freedom Recovery may collect personal information directly from you, through authorized representatives, during treatment-related interactions, or through your use of our website.
Information voluntarily submitted may include:
When you inquire about or participate in treatment services, we may collect or maintain information such as:
Such information is handled according to applicable confidentiality requirements, including HIPAA and 42 CFR Part 2 where applicable.
When you access our website, certain technical information may be collected automatically.
This information may include:
We use this information for legitimate website administration, performance, security, and functionality purposes, subject to applicable privacy requirements.
Freedom Recovery may use collected information for purposes including:
We will not use protected health information for unrelated marketing activities without obtaining authorization when required by law.
Freedom Recovery maintains medical records and other treatment-related information that may constitute protected health information (“PHI”) under HIPAA.
We are required to safeguard PHI and provide patients with information about how their records may be used and disclosed.
We may use and disclose your health information to provide, coordinate, or manage treatment.
Examples include:
Disclosures involving substance use disorder treatment records are also subject to the additional consent requirements and protections described in Section 5.
We may use or disclose relevant information for payment-related activities, including:
Applicable 42 CFR Part 2 protections continue to apply to covered substance use disorder records.
We may use and disclose information as permitted for legitimate healthcare operations, including:
Where required by law, we will obtain consent or authorization before disclosing protected information.
Federal law provides additional confidentiality protections for certain substance use disorder (“SUD”) treatment records under 42 CFR Part 2.
These protections apply to qualifying records maintained by federally assisted substance use disorder treatment programs.
Except where disclosure is otherwise expressly permitted or required by law, Freedom Recovery must obtain valid patient consent before using or disclosing records protected by 42 CFR Part 2.
Patients may provide a single written consent authorizing future uses and disclosures of Part 2 records for treatment, payment, and healthcare operations.
Such consent may remain effective until revoked, consistent with applicable law.
Patients may revoke a Part 2 treatment, payment, and healthcare operations consent in writing, subject to legal exceptions and actions already taken in reliance on the consent.
Other authorizations may be revoked as permitted by applicable law.
Revocation does not reverse disclosures lawfully made before it became effective.
When Part 2 records are disclosed to a HIPAA-covered entity or business associate pursuant to a valid treatment, payment, and healthcare operations consent, the recipient may redisclose those records as permitted by HIPAA, subject to additional Part 2 restrictions.
Other recipients remain subject to applicable confidentiality and redisclosure requirements.
Substance use disorder treatment records receive special protection against use in civil, criminal, administrative, and legislative proceedings against a patient.
Such records generally may not be used or disclosed for these proceedings without specific patient consent or a qualifying court order that satisfies applicable federal law.
A general authorization for treatment, payment, and healthcare operations does not automatically authorize these uses.
When applicable, separately maintained SUD counseling notes receive additional confidentiality protections.
Uses and disclosures of such notes generally require separate patient consent unless a specific legal exception applies.
Certain disclosures may be permitted without patient consent under narrowly defined circumstances.
These may include:
Freedom Recovery will evaluate such disclosures under the applicable requirements of HIPAA, 42 CFR Part 2, and Ohio law.
Subject to applicable confidentiality restrictions, Freedom Recovery may use or disclose protected information in certain circumstances without an additional patient authorization.
Such circumstances may include:
Disclosures to authorized public health agencies for legally permitted activities, subject to restrictions on substance use disorder treatment information.
Disclosures to authorized regulatory, licensing, accreditation, and oversight entities.
Reporting suspected abuse or neglect when required or permitted under applicable Ohio or federal law.
Disclosures necessary to prevent or lessen a serious and imminent threat, when legally authorized.
Disclosures required by applicable laws, court orders, or other legally valid processes, subject to heightened Part 2 protections where applicable.
Disclosures for research when applicable legal conditions are satisfied.
Disclosures permitted under applicable workers’ compensation laws, subject to relevant privacy restrictions.
We may communicate with family members, legal representatives, or individuals involved in your care when authorized by you or otherwise permitted under applicable law.
Substance use disorder treatment information will not be shared with family members merely because of their relationship to the patient.
Freedom Recovery will obtain written authorization when legally required before using or disclosing protected health information for purposes outside those otherwise permitted by law.
Examples may include:
Patients may revoke authorizations as permitted by law, except to the extent actions have already been taken in reliance on a valid authorization.
Subject to applicable law, you have the following rights.
You may request access to or copies of your medical records and other protected health information.
We will process requests within applicable legal timeframes and may charge only fees permitted by law.
You may request corrections or amendments to information you believe is incomplete or inaccurate.
If a request is denied, we will explain the basis for the decision and any applicable rights to submit a statement of disagreement.
You may request limits on certain uses or disclosures of your health information.
We are not required to agree to every restriction request. However, we will honor restrictions that applicable law requires us to accept, including qualifying requests involving services paid in full out of pocket.
You may request that Freedom Recovery contact you through a specific method or at an alternative location.
We will accommodate reasonable requests as required by law.
You may request an accounting of certain disclosures of your protected information.
The disclosures covered and applicable lookback periods depend on HIPAA and 42 CFR Part 2, including the rules applicable to particular types of disclosures and electronic health records.
You may request a paper or electronic copy of this Notice of Privacy Practices at any time.
You have the right to receive notice of qualifying breaches of unsecured protected health information or Part 2 records, consistent with applicable law.
If Freedom Recovery engages in fundraising involving protected patient information as permitted by law, patients will be provided with an appropriate opportunity to opt out of fundraising communications.
You may file a complaint regarding possible violations of your privacy rights without retaliation.
Freedom Recovery may use cookies and similar technologies to support website functionality, evaluate website performance, and understand how visitors interact with website content.
Cookies are small files stored on a device when visiting a website.
Depending on the technologies implemented on our website, cookies may include:
Essential Cookies: Support basic website operations, navigation, security, and form functionality.
Analytics Cookies: Help us understand traffic patterns, website performance, and user interaction.
Preference Cookies: Remember user-selected settings and preferences where supported.
Advertising or Marketing Technologies: Where implemented and lawfully configured, may help evaluate advertising effectiveness or campaign performance.
Because visits to addiction treatment websites can reveal sensitive information or create sensitive inferences, Freedom Recovery recognizes the importance of limiting how tracking technologies collect and transmit information.
We will not knowingly disclose protected health information through website analytics or advertising technologies except as permitted by applicable law and with required safeguards or authorizations.
The use of third-party tracking tools on treatment-related pages, contact forms, insurance verification pages, or patient portals must be evaluated for compliance with applicable privacy requirements.
Visitors may adjust browser settings to block or delete cookies.
Certain website features may not function properly if cookies are disabled.
Where applicable law requires additional tracking consent or opt-out mechanisms, Freedom Recovery will provide appropriate controls.
Our website may provide contact forms, admissions inquiries, insurance verification requests, and other ways to communicate with our team.
When you submit information through these forms, we may use the information to:
Submission of a general website form does not automatically create a patient-provider relationship.
Information submitted through online forms will be handled according to applicable privacy requirements.
Please avoid including unnecessary sensitive medical information in general website messages.
Freedom Recovery may offer SMS communications for individuals who request information or expressly consent to receive text messages.
When you expressly opt in, Freedom Recovery may send text messages related to:
Consent to receive promotional or automated marketing text messages is not required to receive treatment or services.
Message frequency varies based on your interactions with Freedom Recovery.
Message and data rates may apply.
You may opt out of text messages by replying STOP.
For assistance, reply HELP or contact us at (888) 643-7567.
Freedom Recovery does not sell or rent SMS opt-in information.
Mobile messaging opt-in information and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Information may be shared with authorized service providers supporting our messaging program, subject to appropriate confidentiality, security, and legal requirements.
Standard text messaging may not be encrypted and can present confidentiality risks.
Freedom Recovery will use appropriate communication safeguards and provide alternatives when necessary or requested.
SMS consent does not replace any consent or authorization required by HIPAA or 42 CFR Part 2.
When you contact Freedom Recovery by email or telephone, we may use the information you provide to respond to your inquiries and assist with requested services.
Depending on the nature of the communication, additional authentication or consent procedures may be necessary before confidential information can be disclosed.
We encourage patients and prospective patients to use designated secure communication channels when sharing sensitive treatment information.
Email messages sent over standard internet systems may not be fully secure.
Freedom Recovery may work with third-party vendors to support business operations and patient services.
These providers may include:
Where required, Freedom Recovery enters into business associate agreements or other legally appropriate confidentiality arrangements with vendors handling protected health information.
We do not authorize third-party vendors to use patient information for unrelated purposes in violation of applicable privacy laws.
Third-party websites and services may also maintain independent privacy policies.
Freedom Recovery does not sell patient medical records or protected health information.
We may share personal information when reasonably necessary and legally authorized to:
All disclosures of protected health information are subject to applicable HIPAA, Part 2, and Ohio legal requirements.
Freedom Recovery uses administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.
Depending on the systems and information involved, safeguards may include:
Although we take reasonable and legally required measures to safeguard information, no electronic communication or information storage system can be guaranteed to be completely secure.
We will respond to security incidents and provide notifications when required by applicable law.
Freedom Recovery retains patient records, administrative information, and website-related data for periods consistent with applicable laws, record retention obligations, legitimate business requirements, and relevant professional standards.
Retention periods may vary depending on:
When information is no longer required, we will dispose of it using methods appropriate to its sensitivity and applicable legal requirements.
Our website is intended primarily for adults seeking information about addiction treatment services.
We do not knowingly collect personal information from children under 13 through general website services without legally required parental or guardian consent.
If we learn that personal information was collected from a child in violation of applicable law, we will take appropriate steps to address the collection and delete the information where required.
Healthcare records relating to minors are governed by additional federal and Ohio laws addressing consent, confidentiality, and access.
These healthcare protections may differ from general website privacy rules.
Our website may contain links to websites or resources operated by third parties.
Freedom Recovery does not control the independent privacy practices or security procedures of those websites.
We encourage visitors to review third-party privacy policies before submitting personal information.
This Privacy Policy does not automatically apply to websites operated by unrelated organizations.
Freedom Recovery may provide information about treatment services, programs, resources, or other healthcare-related matters when permitted by applicable law.
Where marketing communications require consent or authorization, we will obtain the required permission before sending them.
You may request to stop receiving optional marketing communications through the applicable unsubscribe or opt-out method.
Opting out of marketing does not necessarily prevent legally permitted administrative or treatment-related communications.
Protected health information will not be used or disclosed for marketing purposes in violation of HIPAA or 42 CFR Part 2.
Visitors may have options to manage the information collected through our website.
Depending on applicable law and the nature of the information, these choices may include:
Certain records, including medical records and information subject to legal retention obligations, may not be eligible for deletion upon request.
Requests involving protected health information will be evaluated under applicable healthcare privacy laws.
Freedom Recovery may update this Privacy Policy and Notice of Privacy Practices to reflect changes in applicable law, technology, treatment operations, or organizational policies.
Revised policies will be posted on our website with an updated effective date.
Where required, we will make updated notices available to patients and provide additional notifications.
A revised Notice of Privacy Practices may apply to protected health information maintained by Freedom Recovery, including previously created records, to the extent allowed by law.
Freedom Recovery is committed to:
We will not retaliate against individuals who exercise their lawful privacy rights or submit privacy-related complaints.
If you believe your privacy rights have been violated, you may contact Freedom Recovery using the information below.
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.
U.S. Department of Health and Human Services
Office for Civil Rights
Website: https://www.hhs.gov/ocr/
Privacy Complaint Information: https://www.hhs.gov/hipaa/filing-a-complaint/
Individuals may also seek assistance through the Ohio Department of Behavioral Health, including the appropriate licensing, certification, or complaint process.
Ohio Behavioral Health Complaint Information:
Freedom Recovery will not retaliate against anyone for submitting a good-faith privacy complaint or exercising protected rights.
If you have questions regarding this Privacy Policy, your medical information, or your privacy rights, please contact:
Freedom Recovery
4998 W Broad St, Suite 104
Columbus, OH 43228
Phone: (888) 643-7567
Website: https://freedomrecovery.us/
Privacy Policy: https://freedomrecovery.us/privacy-policy/
For requests concerning medical records, amendments, confidential communications, or potential privacy violations, please contact the individual responsible for privacy compliance.
This Privacy Policy and Notice of Privacy Practices is available through our website and may be requested in paper form.
Where required, Freedom Recovery will provide the notice to patients and make reasonable efforts to obtain acknowledgment of receipt.
Acknowledgment of receipt does not constitute authorization for disclosures requiring separate consent.
Effective Date: Upon Publication
Last Updated: November 3, 2026
